Improvement, Non-Conformities and corrective action
The procedure for defining responsibility and authority for handling and investigating non-conformities, taking action to mitigate any impacts caused and initiating and completing preventive action is:
1. Top management and the sustainability champion are defined as responsible for and have authority to handle and investigate non-conformities.
2. Top management and/or the sustainability champion will lead the review of non-conformity and corrective action through the sustainability team meetings by asking the following questions:
Have there been any non-conformities (or examples of how the management system has not been working)?
If so what?
What action will be taken to control and correct the non conformity, mitigate any impacts caused and deal with the consequences?
Based on this non-conformity, what action is required to eliminate its causes so it does not recur or occur elsewhere?
What caused this non-conformity?
Could similar non-conformities exist or potentially occur?
What action will be implemented?
How will the effectiveness of this corrective action be reviewed?
Are any changes required to the management system?
If so what?
What preventative action is recommended?
Is it relevant for supplies to contribute to this conformity evaluation and to addressing the non-conformity?
If so which suppliers and what is there contribution?
Can anyone be defined as responsible for causing this non-conformity?
3. Implement any action needed appropriate to the effects of the non-conformity identified
4. Review the effectiveness of any corrective action taken through specific follow up and/or through regular sustainability team meetings.
5. This procedure will be implemented and reviewed annually during the sustainability team workshop
Signpost to further information:
Other including any documented information that is evidence that the questions above have been asked and documented information which is evidence of the nature of the non conformities and subsequent actions taken and results of corrective action eg. sustainability team meeting agenda, e.g. event sustainability objective template
See evidence:
Workshop 4 documentation
Other:
